Question 1

How much does it cost to hire a domestic helper through HelperEx?

Accepted Answer

Hiring through HelperEx costs HK$8,500–9,500 for a Philippines domestic helper or HK$11,000–12,000 for an Indonesia domestic helper. You'll see your exact total price before you pay.

Question 2

What is included in the displayed price?

Accepted Answer

Your price breakdown shows what's included, what's optional and what's payable separately. We're finalizing the exact line items with our operations team — see the pricing section above for the latest.

Question 3

Why is the final price shown as a range?

Accepted Answer

The exact price depends on factors like the domestic helper's experience, training needs and your selected optional services. You'll see the confirmed total before you pay.

Question 4

Can I interview a domestic helper before paying?

Accepted Answer

Yes. You can browse profiles and interview your preferred candidates before confirming your hire or making any payment.

Question 5

Who handles the application and paperwork?

Accepted Answer

HelperEx coordinates the hiring and application journey and lets you know when information or action is required. The necessary processing is completed through HelperEx's authorised service arrangements.

Question 6

How can I follow the progress of my hire?

Accepted Answer

Once you confirm your hire, you can follow your application's progress and respond directly when documents or actions are needed.

Question 7

How long does overseas hiring usually take?

Accepted Answer

Processing times vary by nationality and case. We'll share expected timelines once they're confirmed — ask us directly for the latest estimate.

Question 8

What happens if the selected domestic helper cannot proceed?

Accepted Answer

HelperEx will explain your replacement options and any applicable cost treatment based on the stage already completed. Contact us to discuss your case.

Question 9

Which countries can I currently hire from?

Accepted Answer

HelperEx currently supports hiring domestic helpers from the Philippines and Indonesia for employers in Hong Kong.

Question 10

Can HelperEx process a domestic helper I found elsewhere?

Accepted Answer

It depends on the case. For overseas hiring, HelperEx currently processes hires made through domestic helpers listed on our platform, not domestic helpers you've found independently. If you've already matched with a domestic helper who is currently in Hong Kong, that's a separate local direct-hire enquiry — contact us on WhatsApp so we can confirm eligibility, requirements and price.

Question 11

Does HelperEx support local ready helper hiring?

Accepted Answer

Yes. If you have already matched with a domestic helper who is currently in Hong Kong, contact us on WhatsApp so we can confirm the domestic helper's circumstances, processing requirements and price.

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